Help & FAQ's
How secure is your website?
In short - very secure. All credit/debit card transactions on this site are processed using Shopify payments - an extremely secure online payment gateway that encrypts card details in a secure host environment. We do not store any credit/debit card information on or offline.
Which forms of payment do you accept?
We accept most major credit and debit cards including AMEX, Visa, Delta, Maestro, Mastercard, Solo, and British issued Electron cards. We also accept payments via Paypal.
I am a record shop, can I buy wholesale?
Yes. Please email firstname.lastname@example.org or call +44 (0) 1273 600546 for information and pricing. Minimum order quantity applies.
Why was my card declined?
If your credit card has been declined it could be for any number of reasons, or you may simply have entered the information incorrectly. Please note that it is your bank or card issuer that has declined the transaction - not us - so please contact them for exact information.
I want to cancel or amend my order - how do I do it?
Please email email@example.com or call +44 (0) 1273 600546. We are open from 9-5 Monday-Friday. If you have already received your items they must be returned unused and in their original condition. We will refund the full value of items ordered minus our initial shipping costs within 14 days.
I have received my order and it is damaged/faulty, what can I do?
If you receive a damaged or faulty item from us please contact us first by email at firstname.lastname@example.org or call +44 (0) 1273 600546 and we will provide you with returns information.
My order also includes a pre-order item - will you send it?
Unless you email us with specific instructions to wait for pre-order items to come into stock then we will ship the items that are available immediately, followed by the pre-order items as they become available. Pre-order shipment dates are subject to change due to manufacturing and delivery delays.
I have placed an order and haven't received an email confirmation, has the order been successfully placed?
Once you receive an order number on your confirmation screen you know that we have received your order without any issue. We send out an automatic confirmation email confirming this and another when payment has been successful received and the good have been shipped.
I'm having problems downloading the music I've purchased - what shall I do?
Log out of your account, restart your browser, log back in and retry. If problems persist email email@example.com or alternatively call +44 (0) 1273 600546. We are open 9-5 Monday-Friday. We will respond to your request as quickly as we can.
When will I get my order?
All orders are shipped same-day Monday to Friday if placed before 2PM GMT and on Mondays if placed over the weekend.
Which format are your music downloads?
Digital downloads are available as MP3 (320K), FLAC and WAV. They will work on all devices and are DRM free.
Which region / format are your DVD's and Blu-rays?
Exact information can be found on each films dedicated page.