How secure is your website?
In short – very secure. All credit/debit card transactions on this site are processed using Shopify Payments and PayPal – extremely secure online payment gateways that encrypt card details in a secure host environment. We do not store any credit/debit card information on or offline.
Which forms of payment do you accept?
We accept most major credit and debit cards including Visa, Delta, Maestro, Mastercard, Solo, and British issued Electron cards. We also accept payments via Paypal.
I am a record shop, can I buy wholesale?
Yes. Please email firstname.lastname@example.org for information and pricing.
Why was my card declined?
If your credit card has been declined it could be for any number of reasons, or you may simply have entered the information incorrectly. Please note that it is your bank or card issuer that has declined the transaction so please contact them for exact information.
I want to cancel or amend my order – how do I do it?
Please email email@example.com. We are open from 9-5PM GMT Monday-Friday. If you have already received your items they must be returned unused and in their original condition. We will refund the full value of items ordered minus our initial shipping costs within 14 days.
I have received my order and it is damaged/faulty, what can I do?
If you receive a damaged or faulty item from us please contact us first by email at firstname.lastname@example.org and we will provide you with returns information.
My order also includes a pre-order item – will you send it?
We will wait for all pre-order items to come into stock then ship the order. Pre-order shipment dates are subject to change due to manufacturing and delivery delays.
I have placed an order and haven't received an email confirmation, has the order been successfully placed?
Once you receive an order number on your confirmation screen you know that we have received your order without any issue. We send out an automatic confirmation email confirming this and another when payment has been successful received and the good have been shipped.
When will I get my order?
All orders are shipped same-day Monday to Friday if placed before 2PM GMT and on Mondays if placed over the weekend.