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 Shipping Information

• If you want to make a very large order we might be able to find a cheaper way to send it to you, so please email customercare@mrbongo.com, contact via social media or call us on +44 (0) 1273 600546 before placing it.

• All orders are shipped within 48 hours during the week, and all weekend orders are shipped on a Monday.

• Shipping rate estimates can be obtained from the basket page on the site.

• We use Royal Mail and approved courier services for shipping. We do not make a profit on postage.

• All Signed-For, insured, courier and express orders require a signature upon receipt.

• We are unable to redirect orders once items have been dispatched.

• Our mail order department is open from 9-5pm (GMT) Monday to Friday.

• Any packages over 1.75kg will be shipped in multiple parcels via courier.

EU Duties & UK VAT

As of 1 July 2021, items imported to the EU with a value of €150 or less became no longer exempt from VAT. Mr Bongo is registered with the IOSS scheme, which means Mr Bongo is assuming responsibility for import costs, such as VAT and duties, that might be payable when goods cross borders. This applies to orders placed with us that are equal to or less than €150. Customers won't need to pay taxes upon delivery. If the order placed is more than €150 Mr Bongo only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.

International Duties (non-EU) & UK VAT

If you are a non-UK customer outside of the EU, your package may be subject to duties when it arrives in your country. Unfortunately, we have no way of predicting these charges, as they differ significantly from country to country and are a matter between you and your government that you are responsible for. Since you are a citizen of your country, and are importing the goods yourself. Further information on this matter may be attained from your local customs office.

You should also be aware that some local customs offices may charge a "handling fee" in addition to the duties.

We cannot list the shipment as a "gift" on the customs form (even if you are giving the goods to someone as a 'gift') as we are a commercial operation and you have paid us for the products. Sorry, we don't have a choice there.

All prices include UK VAT at the current rate. A VAT receipt is available upon request from customercare@mrbongo.com - please include your order number.

Christmas Shipping

Opening Times

23 December - Final day for shipping and order enquiries before Christmas 
24th December to 1st January  – We are closed
2nd January – Business as usual 

In order for you to receive your Christmas orders before the 25th December, please take a look at this guidance from Royal Mail. Please note this year is exceptionally busy for online orders, and these dates are not a guarantee. 


2nd Class - 18th December

1st Class, Royal Mail Tracked 48 – 20th December

International Standard - Tracked - Signed

Australia, Asia, South & Central America, Middle East. - Wed 6th Dec

Greece, Eastern Europe - Fri 8th Dec

Czech Republic, Finland, Italy, Norway, Poland, Portugal, Sweden, Spain, USA and Canada - Mon 11th Dec

Western Europe - Wed 13th Dec